Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
By paying with your card, you acknowledge that your data will be processed by PayPal subject to the
PayPal Privacy Statement.
1. 14-Day No-Reason Return Policy
At HK ChangXing ZhiChuang Co., Limited, we want you to be completely satisfied with your purchase. That’s why we offer a 14-day no-questions-asked return policy for all unused and undamaged bags.
Eligibility:
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Items must be returned within 14 days of receiving your order.
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Bags must be unused, in original packaging, and include all original accessories (tags, dust bags, boxes, etc.).
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Final sale items (clearly marked as such) are not eligible for return.
How to Initiate a Return:
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Contact our customer service team at vip@backpackwave.com or +852 25591066 to obtain a Return Authorization Number (RAN).
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Ship the item(s) back using your preferred carrier (see Section 3 for shipping details).
2. Refund Processing Time
We strive to process refunds as quickly as possible, but please note the following timelines:
Standard Refunds (Non-PayPal Payments):
PayPal Refunds:
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Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days (as required by local laws).
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For more details, please refer to PayPal’s official policy: https://www.paypal.com/privacy
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Please allow additional time for bank processing if you paid via credit/debit card.
3. Return Shipping Costs
To ensure a fair return policy for all customers, return shipping costs are the responsibility of the buyer.
Shipping Method:
Return Label:
Refund Exclusion:
4. PayPal Refund Policy (Special Cases)
For orders paid via PayPal, please note the following additional conditions:
Standard PayPal Refunds:
Regional Legal Requirements:
PayPal Dispute Resolution:
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If you encounter any issues with your refund, you may open a dispute through your PayPal account. We will cooperate fully to resolve the matter promptly.
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For more information on PayPal’s refund policies, please visit: https://www.paypal.com/privacy
5. Refund Process Step-by-Step
To ensure a smooth refund experience, please follow these steps:
Step 1: Contact Customer Service
Step 2: Obtain Return Authorization (RAN)
Step 3: Ship the Item Back
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Pack the bag securely in its original packaging (or equivalent).
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Include all original accessories (tags, dust bags, boxes, etc.).
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Ship the item(s) back using your preferred carrier.
Step 4: Inspection & Refund Processing
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Once we receive your return, we will inspect the item(s) to ensure they meet our return policy conditions.
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If approved, we will process the refund within 14 business days (or up to 30 days for PayPal, as required by law).
Step 5: Refund Confirmation
6. Governing Law & Dispute Resolution
These Terms of Service are governed by the laws of Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.
7. Return Address
If you have any questions or concerns about our return policy, refund process, or any other aspect of your purchase, please contact us at:
Email: vip@backpackwave.com
Phone: +852 25591066
Address: Unit 616, 6/F, Kam Teem Industrial Building 135 Connaught Road West Sai Wan Hong Kong Island
Thank you for choosing HK ChangXing ZhiChuang Co., Limited. We are committed to providing you with exceptional service and ensuring a smooth shopping experience. Your satisfaction is our top priority, and we look forward to serving you again in the future.
