1. 14-Day No-Reason Return Policy

At Siying Co., Ltd , we want you to be completely satisfied with your purchase. That’s why we offer a 14-day no-questions-asked return policy for all unused and undamaged bags.

Eligibility:

• Items must be returned within 14 days of receiving your order.

• Bags must be unused, in original packaging, and include all original accessories (tags, dust bags, boxes, etc.).

• Final sale items (clearly marked as such) are not eligible for return.

How to Initiate a Return:

• Contact our customer service team at vip@backpackwave.com or + 852 5665 4912 to obtain a Return Authorization Number (RAN).

• Ship the item(s) back using your preferred carrier (see Section 3 for shipping details).

2. Refund Processing Time

We strive to process refunds as quickly as possible, but please note the following timelines:

Standard Refunds (Non-PayPal Payments):

• Refunds will be processed within 14 business days after we receive and inspect the returned item.

PayPal Refunds:

• Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days (as required by local laws).

• For more details, please refer to PayPal’s official policy: https://www.paypal.com/privacy

• Please allow additional time for bank processing if you paid via credit/debit card.

3. Return Shipping Costs

To ensure a fair return policy for all customers, return shipping costs are the responsibility of the buyer.

Shipping Method:

• You may use any carrier of your choice, but we recommend using a trackable shipping service for your protection.

Return Label:

• While we do not provide prepaid return labels, we can assist with return shipping instructions upon request.

Refund Exclusion:

• Return shipping fees will not be refunded unless the return is due to a defect or shipping error on our part.

4. PayPal Refund Policy (Special Cases)

For orders paid via PayPal, please note the following additional conditions:

Standard PayPal Refunds:

• Refunds are typically processed within 14 business days after we receive the returned item.

Regional Legal Requirements:

• In some jurisdictions, local laws require PayPal refunds to be processed within 30 days. We comply with these regulations to ensure legal adherence.

PayPal Dispute Resolution:

• If you encounter any issues with your refund, you may open a dispute through your PayPal account. We will cooperate fully to resolve the matter promptly.

• For more information on PayPal’s refund policies, please visit: https://www.paypal.com/privacy

5. Refund Process Step-by-Step

To ensure a smooth refund experience, please follow these steps:

Step 1: Contact Customer Service

• Reach out to us at vip@backpackwave.com or + 852 5665 4912 within 14 days of receiving your order.

• Provide your order number and reason for return.

Step 2: Obtain Return Authorization (RAN)

• Our team will issue a Return Authorization Number (RAN) and provide return shipping instructions.

Step 3: Ship the Item Back

• Pack the bag securely in its original packaging (or equivalent).

• Include all original accessories (tags, dust bags, boxes, etc.).

• Ship the item(s) back using your preferred carrier.

Step 4: Inspection & Refund Processing

• Once we receive your return, we will inspect the item(s) to ensure they meet our return policy conditions.

• If approved, we will process the refund within 14 business days (or up to 30 days for PayPal, as required by law).

Step 5: Refund Confirmation

• You will receive an email confirmation once the refund is processed.

• Please allow additional time for the funds to reflect in your account (depending on your payment method).

6. Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.

7. Return Address

If you have any questions or concerns about our return policy, refund process, or any other aspect of your purchase, please contact us at:

Email: vip@backpackwave.com
Phone: + 852 5665 4912
Address: Room 4, 17th Floor, Prince Edward Building, 113 Pai Wah Street, Central

Thank you for choosing Siying Co., Ltd . We are committed to providing you with exceptional service and ensuring a smooth shopping experience. Your satisfaction is our top priority, and we look forward to serving you again in the future.