1. Refund Policy
At Siying Co., Ltd , we are committed to providing the best shopping experience for our customers. If you are not fully satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:

14-Day No-Reason Return Window: You may request a refund within 14 days of receiving your order.
Item Condition Requirements: All handbags must be unused, in their original packaging, and include all accompanying accessories (e.g., dust bags, tags, boxes).
Return Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Refund Processing Time

• Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.

• PayPal Refunds: Due to PayPal’s processing policies, refunds may take a minimum of 14 days and, in some regions, up to 30 days as required by local laws.

Exceptions to Refund Policy

• Final Sale Items: Certain promotional or discounted handbags may be marked as “Final Sale” and are non-refundable.

• Customized or Special Orders: Handbags made to specific requests, such as personalized initials, colors, or materials, cannot be returned.

• Damaged or Worn Items: We cannot accept returns for handbags that show signs of use, damage, or misuse by the customer.

For refund requests or assistance, please contact our customer service team at vip@backpackwave.com or 852 5665 4912 .

2. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region (SAR). Any disputes arising from or relating to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.

By using our website, you agree to submit to the jurisdiction of Hong Kong courts for any legal proceedings or claims.

3. Additional Terms & Conditions

Order Acceptance & Fulfillment

• We reserve the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraudulent activity.

• Orders are typically processed and shipped within [X] business days, unless otherwise specified at checkout.

Pricing & Payment

• All prices are listed in [Currency, e.g., USD/HKD] and include applicable taxes unless stated otherwise.

• We accept PayPal, credit/debit cards, and other secure payment methods as indicated at checkout.

Shipping & Delivery

• Shipping times and fees vary depending on your location. Please refer to our Shipping Policy for more details.

• Siying Co., Ltd is not liable for delays caused by shipping carriers or unforeseen circumstances, including but not limited to natural disasters, customs delays, or postal interruptions.

Intellectual Property

• All content on our website, including images, designs, descriptions, and logos, is the property of Siying Co., Ltd and protected under intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

Limitation of Liability

• Siying Co., Ltd shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

• While we strive for accuracy, product colors and details may vary slightly from what appears on your screen due to device display differences.

4. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at:

• Email: vip@backpackwave.com

• Phone: 852 5665 4912

• Address: Room 4, 17th Floor, Prince Edward Building, 113 Pai Wah Street, Central

Thank you for choosing Siying Co., Ltd . We value your business and are dedicated to providing exceptional service and high-quality handbags to enhance your lifestyle. Your trust and satisfaction are our top priorities, and we look forward to serving you.